Call Park

Call park compared to call transfer

Before using call park, take note of the these differences when compared to call transfer. This will help you determine if call park fits your use case.

The call is placed on hold instead of being directly transferred to an external number or a phone user's extension.
Another phone user can use the retrieval code to resume the call at any provisioned device or Zoom client.
The device or client using the retrieval code must belong to the same account as the phone user that parked the call.
Generally, call park is beneficial in industrial settings where phone users may not have desks or be present at their desk. For example, in a warehouse, you can park a call then announce the retrieve code over the intercom, then another employee can resume the call using a nearby common area phone.

How to park a call (desktop client or mobile app)

Sign in to the Zoom desktop client or mobile app.
Make or receive a call.
Click or tap More using the in-call controls.
Click or tap Park.
You will see a notification with the 3-digit retrieval code (preceded by *). You will not hear an audio prompt stating the retrieval code.
The call will be parked and the other call participant will be placed on hold.
Note: The call participant on hold will hear the default Zoom hold music. Currently, you can't customize the hold music for parked calls.
Take note of the 3-digit retrieval code and send it to the phone user who will answer the parked call.
Note: You can resume the parked call and place it back to the same 3-digit retrieval code. The call will be parked back to the same 3-digit retrieval code within a call duration of 30 seconds, otherwise the retrieval code will be released. You can contact Zoom to request a change to the default reserve time of 30 seconds.